Privacy Policy

At Autism Center of Excellence LLC (“the Company”), we respect and value your privacy. We believe in transparency and want you to understand what information we collect from you when you visit our websites and what control you have over that information. This Privacy Statement describes, in general terms, how we collect your information, why we collect your information, how we use or share your information, and what control you have over your information. 

Who Will Process My Personal Information? 

Our Privacy Statement applies to the use of your personal information by Autism Center of Excellence LLC and its affiliates through the browsing or use of our main website (autismcoe.com) or any website with the Company’s domain. The information published here is limited to the use of personal information by Autism Center of Excellence LLC websites. 

When this statement mentions “the Company,” “we,” “us,” or “our,” it refers to Autism Center of Excellence LLC in its capacity as the Data Controller, meaning the responsible party for your information under this Privacy Statement. Autism Center of Excellence LLC’s websites and applications will collectively be referred to as the “Autism Center of Excellence Website.” 

This site contains links to other non-Company sites. Autism Center of Excellence LLC does not process this information and is not responsible for the privacy practices and/or the content of such websites. Please be sure to check the individual privacy policies of those sites. Additionally, we are not responsible for the privacy practices and/or content of our business partners’ websites, even if Autism Center of Excellence LLC’s brand appears on their page. Autism Center of Excellence LLC has no control over the information gathered by those websites and is not responsible for any information collected by such websites. 

Information Collected or Received 

When visiting the Autism Center of Excellence (autismcoe.com), we collect or receive your personal information in different ways. At times, you may choose what information you want to provide to us, but sometimes we obtain information when you browse through our website. There are three general categories of information we collect. 

Information We Automatically Collect from Your Use of Our Websites 

The Company automatically receives and records information from your browser or mobile device when you visit the Autism Center of Excellence (autismcoe.com). This information is necessary given our legitimate interest in being able to provide and improve the functionalities of the Autism Center of Excellence (autismcoe.com) and to enable us to comply with legal obligations. 

• Usage information: We collect information about your interactions with the Autism Center of Excellence (autismcoe.com), such as the pages or content you view, searches you make, and other actions on the Autism Center of Excellence (autismcoe.com). 
• Log data and device information: We automatically collect certain technical and device information when you access and use the Autism Center of Excellence (autismcoe.com). That information includes, among other things: details about how you have used the Autism Center of Excellence Website (including if you clicked on links to third-party applications), IP address, access dates and times, specific hardware and software information, device information, unique identifiers, crash data, cookie data, and the pages you have viewed or engaged with before or after using the Autism Center of Excellence Website. 
• Analytics: We use data analytics to ensure site functionality and improve the Autism Center of Excellence (autismcoe.com). We use mobile analytics software to allow us to understand the functionality of the applications on your phone. This software may record information such as how often you use the applications, what happens within the applications, aggregated usage, performance data, app errors and debugging information, and where the applications were downloaded from. 
• Cookies and similar technologies: Along with your IP address, we use cookies and similar technologies regarding which pages you visit on our site, information about which page led you to our site, and the software you use to visit our site. We may automatically collect device-specific information when you install, access, or use our website or applications. This information may include hardware model, operating system information, app version, app usage, debugging information, browser information, and unique device identifiers. We may also allow our business partners to use these tracking technologies on the Autism Center of Excellence Website or engage others to track your behavior on our behalf. 

Information You Give Us 

In addition to information collected automatically, we collect information you share with us while using the Autism Center of Excellence Website. In order to provide you certain services, we ask for and collect the following personal information about you: 

• Full Name 
• Phone Number 
• Email 
• Communications with the Company and others: When you communicate with the Company or use the Autism Center of Excellence Website to communicate with others, those platforms may collect information about your communication and any information you choose to provide. This may include communications made through direct messages, message boards, forums, and/or groups available to you. Please remember that information disclosed by you or others in these areas is not private and becomes public information. You should exercise caution when deciding to disclose your personal information in these or similar areas of our websites and applications. 

• Other information: You may otherwise choose to provide us information when you fill out a form, fill out an application, ask a question, conduct a search, respond to surveys, or use other features of the Autism Center of Excellence Website. 

Information We Collect from Third Parties 

We may collect information, including personal information, which others provide about you when they use the Autism Center of Excellence Website or obtain information from other sources and combine that with information we collect through the Autism Center of Excellence Website. We do not control, supervise, or respond for how third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties. 

• Other sources: To the extent permitted by applicable law, we may receive additional information about you, such as demographic data, from third-party service providers and/or business associates, and combine it with information we have about you. We may also receive information about you and your activities on and off the Autism Center of Excellence Website through partnerships or about your experiences and interactions from our partner ad networks. 

How We Use the Information We Collect 

We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the Autism Center of Excellence Website and comply with our legal obligations. 

Provide, Improve, and Develop the Autism Center of Excellence Website 

• Enable you to access and use the Autism Center of Excellence Website. 
• Enable you to communicate with us and others. 
• Provide you services requested in an appropriate and efficient manner, such as a response to an appointment request. 
• Operate, protect, improve, and optimize the Autism Center of Excellence Website and experience, such as by performing analytics and conducting research. 

Create and Maintain a Trusted Website Environment 

• Comply with our legal obligations. 
• Enforce our agreements with third parties. 
• Enforce our Terms of Use and other policies. 
• Analyze your communications made on the Autism Center of Excellence Website for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. 

Provide, Personalize, Measure, and Improve Our Advertising and Marketing 

• Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences. 
• Administer surveys, contests, or other promotional activities or events sponsored or managed by the Company or its third-party partners. 

How We Share the Information We Collect 

Your Consent 

Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you participate in promotional activities conducted by the Company’s partners or third parties. 

Compliance with Law, Responding to Legal Requests, Preventing Harm, and Protection of Our Rights 

We may disclose your information, including personal information, to courts, law enforcement, or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary. 

Children’s Guidelines 

The Company does not knowingly collect online contact information from children under 13 years of age without prior parental consent or parental notification, which will include an opportunity for the parent to prevent use of the information and/or participation in the activity. 

Your Rights 

You may exercise any of the rights applicable to you, which are described in this section, by sending an email to contactus@autismcoe.com or calling us at +1 (800) 557-6330. 

Security 

The security of your personal information is important to us. We continuously implement and update administrative, technical, and physical security measures to protect your information against unauthorized access, loss, destruction, or alteration. 

Contact Us 

If you have questions or complaints about this Privacy Statement or the Company’s information handling practices, contact us at +1 (800) 557-6330 or email contactus@autismcoe.com. 

Autism Center of Excellence LLC

New Durham ABA Therapy Clinic

🏢 1000 Park Forty Plaza, Suite #110, Durham, NC 27713